1- We will always respond to you within
24 hours
(usually within 4 hours)
2- If someone is not available due to vacation or illness, they will always provide
their back-up person's name and number on
  voicemail and email. Your job does
not stop!
3- We will never tell you "I don't know" without following it with "I will find
out and let you know".
4- We will never be late on commitment without calling you before the due date with
the reason for the delay and a new
completion date.
5- You will always speak to one person who will take "ownership" and not pass you
on.
If any of these commitments are not met, or you are not 100% satisfied, please call
Frank Ahaus, President at 1-800-677-0076.